Membership

When you arrive at a studio, you always need to scan the Bruce QR code to check in. When you scan the code, your visit is registered and you receive your entrance ticket. You always have to check in yourself, the studio staff cannot do it for you in their system.

The check-in time is shown in the class description and on your booking. Arrive at the studio in time to avoid a late check-in. 3 late check-ins within 30 days will give you 1 strike. If you reach 3 strikes, you will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

If you forget to check in, it counts as a No Show. If you get a No Show, you get 3 strikes and will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

In Bruce there is a general workout limit of 8 check-ins per studio per month which includes both solo training and class bookings. Some studios are exceptions and have a limit of 1, 4 or 6 check-ins per month depending on the studio. Your visits reset for all studios on the 1st of each calendar month. Purchased visits are not included in the workout limit.

Once you have reached your workout limit, you can buy additional workouts at the studio. You can buy as many extra workouts as you like, with the exception of a few studios where extra workouts are not available for purchase.

All training that is not instructor-led, for example training at gyms, swimming halls and climbing centers is called Solo training. For Solo training you do not need to book anything in advance, just check in during the opening hours listed in the app for each studio in the app.

All instructor-led classes must be pre-booked in the Bruce app. Most classes can be booked 5 minutes before start. By activating the Bruce calendar subscription under settings, you will also see your booked classes in your calendar app.

Different studios have different cancellation policies. The time you latest have to cancel is shown in the studio description and on your class booking. You will also get a push notification before the latest cancellation time as a reminder of your upcoming class in case you need to cancel. A late cancellation gives you a strike. If you reach 3 strikes, you will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

If you cancel a purchased class before the latest cancellation time, you will get back the credits or cash you paid. A few classes at some studios are not refundable, which in those cases is communicated in the class description. If you have paid with credits and cancel late, you will get back the cost of the class minus a deduction of 5 credits. If you have paid in cash and cancel late, no refund will be made. If you get a No show, no refund will be made in either credits or cash.

If you don’t go to a booked class and don’t cancel it, it counts as a No Show. If you get a No Show, you get 3 strikes and are blocked from booking new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

Those on the waiting list for a class will receive a notification with 20 seconds intervals that a spot is available, then it is first come, first served to book the vacant spot.

Yes you can. When you switch to a higher membership level, a new payment month starts immediately. The days you have already paid for your current membership level are then deducted from the monthly cost for your new payment period. If you change to a lower membership level, you must wait until the current payment period ends, after that you will start paying for your new membership level.

Yes, with Bruce you can pause whenever you want and you have 2 pause periods and a total of 60 pause days per calendar year. You can distribute your pause days as you wish between your 2 pause periods. A pause period is counted as a started pause. If you end an ongoing pause, you will not get your pause period back. Deductions for paused days that you paid for are made in the next monthly payment. Your membership will automatically start when your pause period ends. Unused pause days cannot be saved for the next year. You do not get new pause days if you end your membership and restart it within the same calendar year. Any class bookings that occur during the pause period are automatically canceled (does not apply to paid passes).

When you end your membership, you have 1 month's notice. This means that you pay for a final month after your current payment period ends. You can use the membership as usual throughout this final payperiod. Example: If your payment date is the 15th of each month and you cancel your membership by April 14th, your last payment period will be April 15th - May 14th. If you cancel your membership on April 15th, your last payment period will be May 15th - June 14th.

No notice period applies if the Member cancels their membership during the first month as a brand new member.

Yes, Bruce is valid for occupational health. If you live in Sweden, you can buy Bruce through the wellness portals Epassi, Benify, Söderberg & Partners and Wellnet. Read more here. Otherwise, you can give the receipts for your payments in the app directly to your employer.

You will find receipts for your payments in the app under your account. If you want all the receipts bundled into one, reach out to our support and we will help you.

Yes, you can buy a membership for a whole year! Just reach out to our support and we will help you.

Your payment period and calendar month are not necessarily the same. Your payment period always starts on the day of the month that you started your membership. For example, if you start your membership on the 10th of a month, your membership will renew on the 10th of each month and run until the 9th of the next.

According to The Act on Distance Contracts and Off-Premises Contracts, a 14-day right of withdrawal applies. Please note that this only applies if you have not used your membership.