FAQs

Here are some frequently asked questions

  • Activate membership

    To activate a membership, go to Account > Membership. The membership will be activated immediately and you can find details about the membership under Account > Membership.

  • Booking limits

    In Sweden, there are no limitations on the number of visits per studio, but exceptions apply to certain studios/chains, see the studio descriptions.

    In Norway, the Bruce membership provides up to 8 visits per studio/chain per payment period. The visits are reset when the monthly fee is charged. Exceptions apply to certain studios/chains that have a limit of 6 bookings, see the studio descriptions.

  • Bruce Black

    Bruce Black is an upgrade of the Bruce Base membership. Black costs SEK 300 per month and is added to your standard monthly cost.

    With Bruce Black you get:

    • 5 simultaneous bookings (instead of 3)

    • Increased access to popular classes / studios

    • Access to unique classes and studios (marked with Black in the app)

  • Campaign code

    If you got an invitation from a friend, you can add the code by going to Account > Add campaign code. By inviting a friend, both you and your friend will receive SEK 100. Your discount will be activated when your friend becomes a paying member.

  • Cancel membership

    Flex memberships can be cancelled at any time. Fixed term memberships can be cancelled during the last month of the commit period. If you cancel your membership, you will still be able to use the membership for as long as it is payed for. Cancel before the last day of your current membership period to avoid a transaction for the upcoming period.

  • Change city

    You can change the city in the app by navigating to Account > Settings > City.

  • Check in

    To check in, press the check in button in the app and then scan the studio's QR code. If you forget to check in, the class will count as a missed class. If you forgot, you can contact the support and we will try to help you.

  • Class cancellations

    The cancellation time for a booked class can be seen in the app and may vary. A late cancellation costs SEK80 and is deducted directly from your payment method. You get one free "late cancellation" per 30-day period.

  • Missed class

    If you miss a booked class, it costs SEK140 (140 NOK), which is deducted directly from your payment method. You can make a late cancellation up to 10 minutes before the class starts. Our goal is that no one ever has to get a missed class.

  • Pause membership

    Fixed term memberships can be paused. You can pause up to 50 days with a minimum of two weeks at a time for each 12 month period.

  • Payment

    The membership fee is transacted monthly, on the day before your current membership period ends.

  • Receipts

    Receipts for all payments can be found under Account > Receipts. The receipts are valid for preventive health care (friskvård).

  • Student discount

    Yes! We have a student discount, 10% off on the Base membership. Write to us in the support chat and attach a picture of your student card and we will help you.

  • Wait list

    When you are in the waiting list for a class, you will get a push notification when a spot is available. You won't get a spot automatically, so you have to book it like a regular class. You also don't have any specific queue position, everyone that is in the waiting list may get a notification.

Didn't find what you were looking for? Contact customer support and we'll help you out