FAQ

Here are some frequently asked questions

  • What is Bruce?

    A membership with Bruce gives you the freedom to choose between hundreds of different training activities at studios and training facilities connected to our platform. Fill your exercise schedule with yoga, gym, swimming, crossfit, dancing, paddle, climbing and much more.

    Our membership is just as good for you who want to try something new every day, as for you who have a couple of favourites to switch between. You book workouts and see opening hours for drop-in training in the app.

    Thanks to Bruce, our partner studios reach a wider audience, fill up their classes more easily and get paid for each visit a Bruce member makes to them.

  • Why should I workout with Bruce?

    The endless possibilities are the main reason for most people; to both be able to vary training forms and find inspiration for new kinds of training. The barrier to trying something new becomes non-existent with Bruce and many of our members find new favourites that they would never have found without Bruce. Many also like our community where you can find new training friends. Others like the simplicity of having everything in one place, in the same app.

  • What do I get access to via Bruce?

    Everything from crossfit, yoga, kayaking, gym, swimming, climbing and everything in between. We always build long-term relationships with all our partners and offer a wide range at most of them. Download Bruce to see the full range, it's free to explore in the app.

  • How much can I workout?

    You have total freedom to train as much as you want as a member at Bruce. However, you can go on a maximum of 1 session per studio the same day. This applies to all memberships and all studios. We have this rule to give our members the same chance to book popular passes and to give our partners fair compensation.

    Depending on your membership level (Base, Black or Epic), some studios have a limit on the number of visits per month. More info is available at each studio in the app.

  • Which membership suits me?

    Classes are sorted by membership tier level, which means that you have access to different classes depending on which membership you have. To see exactly what you have access to for the various memberships, sort by membership level in the app's filter function.

    Base

    Base is suitable for those of you who want to exercise, swim and have access to group classes at gym chains such as Friskis & Svettis, martial arts studios as well as many other classes at other studios. Here you have the opportunity to have 3 booked classes at the same time.

    Black 

    Black is suitable for you if you want the entire range at Base but also have access to popular workouts at e.g. yoga, crossfit and dance studios. Here you have the opportunity to have 5 booked classes at the same time.

    Epic

    Epic is for you who want the entire range in Base and Black as well as access to our most exclusive studios and workouts.

  • What does it cost?

    Base

    No commitment: SEK 799 / month
    With 12 months commitment: SEK 599 / month

    Black

    No commitment: SEK 1199 / month
    With 12 months commitment: SEK 999 / month

    Epic

    No commitment: SEK 1499 / month
    With 12 months commitment: SEK 1299 / month

    Prices can vary over time and differ between countries. To see the price that applies to your city, read more here.

  • What are Bruce Credits?

    Bruce credits are perfect if you want to test Bruce without signing up for membership. Credits can be used on our entire range of gyms, indoor swimming, climbing centers and studio classes and are valid for 12 months from purchase.

    Different classes cost different numbers of credits. The standard price for the different levels are:

    Base – 2 credits
    Black – 3 credits
    Epic – 4 credits

    There can also be some exceptions where a class can cost more credits.

    10 credits costs SEK 700, however the more credits you buy, the cheaper it gets. Credits are bought in the app and are valid for 12 months from the time of purchase.

    Read more about Credits

  • Do you have discounts for students and seniors?

    Yes! We have both a student discount and a senior discount, 10% on the Base membership, on Black and Epic there is a SEK 60 discount per month. Write to us in the support and attach a photo of your Mecenat card or student card and we will solve it for you. For seniors, attach a retirement card or ID.

  • Can I buy a whole year in advance?

    Of course! Write to the support and we will help you.

  • How do I get receipts for my payments?

    You can easily find your receipt for your payments in the app under Account. If you want a collected receipt, just let us know in the chat and we will help you.

  • Can I use my Preventive Care Allowance (friskvårdsbidrag)?

    Yes! You can use your preventive care allowance (friskvårdsbidrag) for your Bruce membership if you live in Sweden. You can either use one of the following benefits portals: Actiway, Benify, Söderberg & Partners or Wellnet. Otherwise, you can use the receipts in the app as a basis for your employer. Read more here.

  • Can I invite a friend? (Bruce Zero)

    Yes! When you invite someone with your invite code (which you find in the app under Account), they get a SEK 30 discount on their monthly cost and you get a SEK 30 discount on yours. You keep the discount forever, as long as you both remain as customers.

  • What is Solo Training?

    If you want to train by yourself, for example at the gym, swimming or climbing, it is called Solo training. No pre-booking required, just show up during opening hours and scan the QR code when arriving.

  • What happens if I arrive late for a class or cancel too late?

    Generally the check-in limit is 5 minutes before the class starts, so try to arrive on time. Some studios require you to check in earlier, which is then stated in the class description. This rule exists so that the instructor and the other participants are not disturbed by members who arrive late.

    The cancellation time varies from studio to studio but the standard is usually 3 hours before a class starts and can at most be 24 hours. The cancellation time for a class is always in the class description, so keep an eye out.

    If you don't attend a booked class, it is regarded as a no show. When you do a no show, your spot will remain empty in the studio where another member could have attended instead of you. Our ambition is that you never should get a no show, so remember to always cancel if you can't attend.

    * 3 late check-ins within 30 days give 1 strike.
    * 1 late cancellation gives 1 strike.
    * 1 No Show gives 3 strikes.

    If you get 3 strikes, you will be blocked from booking new classes for 14 days. When you are blocked, you can still attend already booked classes and work out at gyms and other solo training. You can choose to wait for the block to expire or get unblocked instantly for a fee.

    You can't pause your membership while you are blocked. If your block period spans an already scheduled pause, the pause will automatically be deleted.

  • The class I want to go to is fully booked, is there a waitlist?

    Yes, there is a waitlist for fully booked classes. When you are on the waitlist for a class, you will receive a push notification if a spot becomes vacant. You do not get a spot automatically, you still need to book the class as usual in the app. You also do not have a special place in the queue, as everyone on the waiting list can receive a notification.

  • Can I workout on my own at the gym without booking a class?

    Yes you can! Filter in the app on “solo training” and you will see all studios and what times you can workout on your own.

  • Can I pause the membership?

    Yes, you can pause the membership! Memberships with a 12-month commitment period can be paused for up to 50 days (at least two weeks at a time) during the 12-month period. When you pause, the binding time is extended by the same number of days.

    Memberships without commitment periods can be paused between payment dates, so when an entire month is over, you can add a pause to the date you want to start a new month. Memberships without commitment can be paused for a maximum of 100 days at a time without you losing any discounts.

  • Can I end the membership whenever I want?

    You can end the membership whenever you want, but Bruce has one month's notice. This means that your monthly period expires and then a payment is deducted 1 month later. You can use the membership as usual throughout this period.

    If you have chosen a membership with a commitment period, you can end when your commitment period has expired, see Account > Membership in the app for more information about when your commitment period expires.

    When your commitment period expires, your membership will be transferred to a membership without a commitment with the same price as you had before.

Didn't find what you were looking for? Contact customer support and we'll help you out.