FAQ

Bruce gives you the opportunity to work out at tons of different studios and training facilities with just one membership. Perfect if you want to vary your workouts and discover new forms of training in a simple way. Thanks to Bruce, our partner studios reach a wider audience, fill their classes more easily and get paid for the visits Bruce members make to their studio.

The difference between our different memberships is the amount of studios you get access to and the number of bookings you can have at the same time. The higher your membership level, the more studios you get access to and the more classes you can have booked at the same time.

With credits, you pay every time you work out instead of having a fixed monthly cost that comes with the membership. You can choose the number of credits you want to buy, however the minimum amount is 50 credits. How many credits a workout costs varies from studio to studio and corresponds to the studio's own prices. Your credits are valid for 12 months from the time of purchase. See our credits page for more info and prices.

Our memberships have different prices depending on what you want access to. See our membership page to see prices and more info.

You sign up for your membership in the city where you will use it most, but you can work out in other cities where Bruce is located! On our website as well as in the Bruce app, you can see which cities Bruce is currently in.

To sign up for a Bruce membership, you must be at least 15 years old. However, studios may have their own age limits, which means that we cannot guarantee that anyone under the age of 18 can work out at all of our partners.

When you arrive at a studio, you always need to scan the Bruce QR code to check in. When you scan the code, your visit is registered and you receive your entrance ticket. You always have to check in yourself, the studio staff cannot do it for you in their system.

The check-in time is shown in the class description and on your booking. Arrive at the studio in time to avoid a late check-in. 3 late check-ins within 30 days will give you 1 strike. If you reach 3 strikes, you will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

If you forget to check in, it counts as a No Show. If you get a No Show, you get 3 strikes and will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

In Bruce there is a general workout limit of 8 check-ins per studio per month which includes both solo training and class bookings. Some studios are exceptions and have a limit of 1, 4 or 6 check-ins per month depending on the studio. Your visits reset for all studios on the 1st of each calendar month. Purchased visits are not included in the workout limit.

Once you have reached your workout limit, you can buy additional workouts at the studio. You can buy as many extra workouts as you like, with the exception of a few studios where extra workouts are not available for purchase.

All training that is not instructor-led, for example training at gyms, swimming halls and climbing centers is called Solo training. For Solo training you do not need to book anything in advance, just check in during the opening hours listed in the app for each studio in the app.

All instructor-led classes must be pre-booked in the Bruce app. Most classes can be booked 5 minutes before start. By activating the Bruce calendar subscription under settings, you will also see your booked classes in your calendar app.

Different studios have different cancellation policies. The time you latest have to cancel is shown in the studio description and on your class booking. You will also get a push notification before the latest cancellation time as a reminder of your upcoming class in case you need to cancel. A late cancellation gives you a strike. If you reach 3 strikes, you will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

If you cancel a purchased class before the latest cancellation time, you will get back the credits or cash you paid. A few classes at some studios are not refundable, which in those cases is communicated in the class description. If you have paid with credits and cancel late, you will get back the cost of the class minus a deduction of 5 credits. If you have paid in cash and cancel late, no refund will be made. If you get a No show, no refund will be made in either credits or cash.

If you don’t go to a booked class and don’t cancel it, it counts as a No Show. If you get a No Show, you get 3 strikes and are blocked from booking new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

When you are on the waiting list for a class, you get a push notification if a spot becomes available. Everyone on the waiting list gets the push notification, so it’s first come, first served, who gets to book the available spot.

Yes you can. When you switch to a higher membership level, a new payment month starts immediately. The days you have already paid for your current membership level are then deducted from the monthly cost for your new payment period. If you change to a lower membership level, you must wait until the current payment period ends, after that you will start paying for your new membership level.

Yes, with Bruce you can pause whenever you want and you have 2 pause periods and a total of 60 pause days per calendar year. You can distribute your pause days as you wish between your 2 pause periods. A pause period is counted as a started pause. If you end an ongoing pause, you will not get your pause period back. Deductions for paused days that you paid for are made in the next monthly payment. Your membership will automatically start when your pause period ends. Unused pause days cannot be saved for the next year. You do not get new pause days if you end your membership and restart it within the same calendar year. Any class bookings that occur during the pause period are automatically canceled (does not apply to paid passes).

When you end your membership, you have 1 month's notice. This means that you pay for a final month after your current payment period ends. You can use the membership as usual throughout this final payperiod. Example: If your payment date is the 15th of each month and you cancel your membership by April 14th, your last payment period will be April 15th - May 14th. If you cancel your membership on April 15th, your last payment period will be May 15th - June 14th.

Yes, Bruce is valid for occupational health. If you live in Sweden, you can buy Bruce through the wellness portals Epassi, Benify, Söderberg & Partners and Wellnet. Read more here. Otherwise, you can give the receipts for your payments in the app directly to your employer.

You will find receipts for your payments in the app under your account. If you want all the receipts bundled into one, reach out to our support and we will help you.

Yes, you can buy a membership for a whole year! Just reach out to our support and we will help you.

Your payment period and calendar month are not necessarily the same. Your payment period always starts on the day of the month that you started your membership. For example, if you start your membership on the 10th of a month, your membership will renew on the 10th of each month and run until the 9th of the next.

According to The Act on Distance Contracts and Off-Premises Contracts, a 14-day right of withdrawal applies. Please note that this only applies if you have not used your membership.

Yes! If you know someone who is a Bruce member, they can give you an invite to a free workout. The free workout can be an instructor-led class or solo training at, for example, a gym or climbing centre. Users who have Bruce credits but no membership cannot send any invites. Each invite code is unique and can only be used once by a person who is not yet a Bruce member. You can use a free workout from friends once every three months.

Yes! We have both a student and senior discount, 7% on all memberships. Write to us in support and attach a picture of your Mecenat or student card and we will give it to you. For seniors, a pensioner's card or identification is fine.

You can buy a gift card for all our memberships as well as credits. Reach out to support and they will help you.

No, it is not possible to combine several active discounts and promotions at the same time. Read more about campaign terms here.